Electrical Engineering
      and Computer Sciences

Electrical Engineering and Computer Sciences

COLLEGE OF ENGINEERING

UC Berkeley

Failure Analysis of Internet Services

Archana S. Ganapathi

EECS Department
University of California, Berkeley
Technical Report No. UCB/CSD-03-1255
July 2003

http://www.eecs.berkeley.edu/Pubs/TechRpts/2003/CSD-03-1255.pdf

We present operational characteristics and failure data of several large-scale Internet services. Case studies and data are used to broaden the range of metrics used in this analysis. We found that operator-induced errors are most impacting and also the hardest failure to mask. Failure-mitigation techniques, such as configuration checking, online testing as well as fault/load injection, improve Internet service availability.


BibTeX citation:

@techreport{Ganapathi:CSD-03-1255,
    Author = {Ganapathi, Archana S.},
    Title = {Failure Analysis of Internet Services},
    Institution = {EECS Department, University of California, Berkeley},
    Year = {2003},
    Month = {Jul},
    URL = {http://www.eecs.berkeley.edu/Pubs/TechRpts/2003/5456.html},
    Number = {UCB/CSD-03-1255},
    Abstract = {We present operational characteristics and failure data of several large-scale Internet services. Case studies and data are used to broaden the range of metrics used in this analysis. We found that operator-induced errors are most impacting and also the hardest failure to mask. Failure-mitigation techniques, such as configuration checking, online testing as well as fault/load injection, improve Internet service availability.}
}

EndNote citation:

%0 Report
%A Ganapathi, Archana S.
%T Failure Analysis of Internet Services
%I EECS Department, University of California, Berkeley
%D 2003
%@ UCB/CSD-03-1255
%U http://www.eecs.berkeley.edu/Pubs/TechRpts/2003/5456.html
%F Ganapathi:CSD-03-1255